Where It All Began

 
KJL Group started out primarily in the Automotive sector, before branching out into a wider number of verticals, not only providing traditional IT Support, but also bespoke software solutions.
 
Kevin much prefers the term “Technology Management” rather than I.T. He is always pushing the technical teams that look after our clients to consider all areas of technology and not just the IT aspect. This is to create a harmonious technical environment bringing together best-of-breed technologies throughout the business to maximise efficiencies and enhance output.




KJL Group's Philosophies

We have grown over the past 25 plus years organically and always at a rate that has ensured our customers can still be supported to the highest possible levels.
 
It has always been important to us to only promote and install a select few brands and technologies. This ensures our teams can always remain experts and not dilute the in-depth product knowledge by opening to too many new brands.
 
Our other main philosophy is to always communicate with our customers in plain English and not to confuse customers by talking tech at them. We have found over the years that our clients appreciate our honest and plain-speaking approach.




Providing Everything A Business Needs


From those early days of IT Support and bespoke software, we are now a full-on technology company. We provide everything a business could require, this includes:

• 
IT Support
• Hardware
• Cyber Security
• Networking Solutions
• CRM
• Telephony and Connectivity
• Managed Print Solutions

As well as this, we have also created a wide portfolio of Bespoke Software and Website Technologies for the Motor Trade and Construction Industries.




Meet The Team At KJL Group

Putting the right people in place to help you advance your business.



Kevin James

Founder/Managing Director

Kevin is the Founder and Managing Director of the KJL Group, where he leads business strategy and technologies. Kevin is a highly experienced IT director, engineer and software developer, adept at helping businesses maintain high standards of excellence through technology, especially during periods of growth and expansion. After 25 years in the industry, Kevin still has a very much hands on approach to assisting clients and driving the business forward.

Greg French

Operations & Technical Director

With over 18 years of service with the KJL Group Greg has been part of the success of the business and plays a vital role in day to day operations as well as technical leadership. As a member of the board, Greg ensures service delivery is to the highest standards whist directing vital and complex project delivery with little or no disruption to client operations.


Alex Cook

Commercial Director

With many years’ experience across a number of business sectors, Alex manages the commercial operations of the KJL Group of companies. Alex offers key focus to ensure that the KJL Group delivers the right commercial solutions to the market to serve both our existing and new clients. Alex also heads up our associated company KJL Document Solutions.


Richard

Technical Support Manager

Richard is a highly experienced support engineer with over 18 years service in the public education sector. With strong management skills, Richard leads the KJL technical support team ensuring the highest levels of service delivery day in day out. Using our advanced ITSM & RMM systems, Richard continues to evolve our support model to maximize team efficiencies and client support communications.


Steve

Network Operations Manager

Steve is a qualified and highly experienced network architect and network support engineer, as well as heading up the KJL Network Operations team. Steve is driven to ensure network efficiencies and securities are optimized to the highest of levels thus maximizing network service delivery. Steve is also very experienced on our preferred Firewall and UTM solution, SmoothWall with over 10 years product exposure.


Liam

Project Manager

As the primary Project Manager for the KJL Group, Liam manages the smooth delivery of all projects both large and small. As a highly skilled IT engineer, Liam is very much hands on in not only building and managing projects but also plays an important role in on site delivery and is not afraid to roll up his sleeves and get involved. Liam has a particular passion for rebuilding comms rooms for clients of which there are many success stories


Julie

Director of Services

As a board director Julie plays an important role in ensuring that the KJL Group continues to deliver client services to the highest of levels. Julie also provides daily first-line technical support and will often be the first point of contact for inbound telephone support calls.


Tyler

IT Support Team Leader

Tyler is a true IT professional and is not afraid to take on any challenge. He has learnt to adapt to any situation with a cool and calm approach which clients love. Working closely with the IT Support Manager, Tyler now leads the support team as Team Leader and provides solid leadership and encouragement by getting the best from each member of the team. Tyler is also not afraid to bring in new ideas to future improve the service we offer to all.


Callum Snr

Network Support Analyst

Callum is a highly experienced support desk engineer with many years service with the KJL Group. Callum originally served an apprenticeship with the business and has continued to build his career to become a respected member of KJL. Callum has recently taken on additional responsibilities in working on network related support matters were he works closely with the networking team.


Mike

Systems Analyst

Mike is a qualified and highly experienced DMS Support Engineer with many years experience with CDK systems including Rev 8 and CDK Drive. Mike supports a number of our automotive clients providing both basic and advance system support across CDK systems including VSB, CRM, accounting and manufacturer systems.


Oliver

Junior Technical Support Engineer

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Craig

Support Analyst (Cyber Security)

Craig joined KJL as an apprentice where he went on to pass all qualifications with flying colours to which he was then appointed as a junior support engineer. Craig is a true techie and will get involved with all aspects of IT support regardless of complexity and is often seen assisting more senior engineers. Craig also assists with client cyber security related matters and is currently working on a number of recognised qualifications.


Oliver

Junior Application Specialist

As our youngest member of the team, Oliver has joined the group as part of an internal apprenticeship journey. With an excellent ability to communicate with users, Oliver is very eager to learn the many different aspects of technology in business.


Martin

Senior Technical Support Engineer

As an experience support engineer with some 18+ years under his belt, With a can-do attitude, Martin is not afraid to get stuck into any challenge that is sent his way. Martin has a good number of years experience in both private and public sector including education.


George

Junior Support Engineer

George is an 21-year-old Junior Support Engineer, joining KJL Group from Sixth Form. He studied CCNA 1-3 (not having the certification just yet), CIDA (Certificate in Digital Applications), and has an ICT Level 3 National Extended Certificate. George is passionate about IT and eager to learn more and become experienced in the field.


Callum Jnr

Project Engineer

Since joining the KJL Group in 2019, Callum has fast tracked his career progression from the role of junior support engineer to Project Support Analyst where, working with the project team he works tirelessly to deliver projects on time and to the highest levels.


Mel

IT Support Administrator

With over 12 years experience in general Administration, Mel plays a key role in a number of support areas including call handling where she will invest time in understanding caller needs and assist as much as possible in helping them on to a successful resolve. Mel also works in managing the upkeep of our SaaS client solutions in terms of user administration and securities as well as a number of other key team duties..


Louise

Operations and Finance Administrator

Louise is a key member of the KJL accounts and admin team with a multitude of daily responsibilities including purchasing, stock control, stock dispatch and invoicing.


Heather

Financial Controller

Heather maintains the groups finances and oversees both the accounts and admin team.


Cameron

Technical Support Engineer

Cameron has recently joined the team as a keen new comer to the world of technology. Having recently completed his Comp-TIA A+, Networking + and Security+ he is now able to use these qualifications to grow his knowledge on a new and exciting journey with the KJL Group.


Luke

Field Support Engineer

As an experience field engineer, Luke provides both support desk and field support to clients across the UK. With a number of years' experience in the education sector Luke also plays an important role in supporting our education clients


James

IT Business Administrator

Working with the management team James is custodian to our internal processes to ensure strong workflows across the business to help improve the delivery of services to our clients. James is also working on our ISO accreditations these being ISO9001 and ISO 27001


Derrick

Solutions Development Manager

Derrick is a highly experienced software and solutions developer as well as a system architect providing design models to our core development team. With experience in a number of development languages including VB.NET and C#, Derrick is able to design, build, test and deploy systems to a live environment regardless of complexity.


Zack

Software Developer & Test Engineer

Commencing as a Junior with KJL, Zack soon progressed to his current position based on his ability to push himself in learning all aspects of application development from concept to client delivery. Zack very much enjoys new development challenges regardless of complexity and is always willing to step out of his comfort zone to enhance his knowledge.


Jamie

Junior Technical Support Engineer

Since joining the KJL team in mid-2023 as a junior engineer, Jamie has embraced a rapid learning journey and is not afraid to take on new challenges daily. His team spirit has allowed him to integrate well into the KJL family in a very short space of time


John

Field & Remote Support Engineer

Although John is a newcomer to the KJL Group (Sept 23) John comes with over 20+ years of experience from his previous role and is able to turn his hand to all things technical. When John is not on site visits, he can be found working closely with the remote support & project team.


Andrew

Senior Technical Support Analyst

As a senior support engineer, Andy loves not only getting his hands dirty with more technical requests but love speaking to end users to assist as quicky as possible to reduce any down time. Andy has a good number of years experience in the MSP world and the NHS.


Mikey

Senior Marketing Consultant


Chloe

Marketing Consultant


Karen

Office Administrator

Karen plays a vital role in assisting the accounts and administration team helping with general duties and stock management


Natalie

Execuitive PA


Jane

Partner and Sales Co-Ordinator

Jane's primary role is to maximise our vendor partnerships with the likes of Microsoft, Mimecast, Cisco, ESET to name a few. A key part to this role is to ensure all team members have the appropriate and up to date training on the products and services we provide to clients. Jane is also playing a part in our ISO certifications.


 


KJL Document Solutions - Print Management Team

Richard

Service Director (MPS)

Richard is a highly experienced senior print engineer with a range of qualifications covering print management. Supporting manufacturers including Kyocera, Konica Minolta and Lexmark, Richard leads the print management team in delivering a fast and efficient service including PDI, installation and service calls.


Luke

Service & Installations Manager (MPS)

Luke is fully qualified to support & service Kyocera, Konica Minolta and Lexmark devices. Working closely with the MPS Service Manager Luke is involved in new installations as well as day to day service callouts and preventative maintenance including regular fleet firmware upgrades.

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Adam

Warehouse and Delivery Manager

As a relatively new member of the team Adam plays an important role in warehousing duties including deliveries, PDI preparations and stock management. Overtime, Adam is keen to grow his career with KJL Docs to become a qualified print engineer.


Joe

Senior Print Technician

Joe is an experienced Senior Photocopier/Printer Engineer with expertise in Managed Print Services and Print Solutions. He is qualified on Kyocera, Canon, Ricoh, Xerox, HP, PaperCut and UniFlow products. Joe’s duties include Service Call Outs, Routine Preventive Maintenance, Network Installations, and Firmware Upgrades.


Sam

Business Development Manager

With a number of years experience in sales and account management, Sam works tirelessly to ensure we deliver a first class service to our existing clients whilst also promoting our products and services to a wider audience.




Find Out More About The Services & Solutions We Provide


Keyboard KJL Group
Business Support Services

We offer general and specialist business technology support. Our engineers are well trained, friendly and dedicated.

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Managed solutions man on laptop
IT Solutions for Businesses

Our solutions include networking, Wi-Fi , file sharing, phone systems, display advertising, print services and more!

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Security for all devices
Security For All Devices

Our security solutions include network security, Wi-Fi security, encryption, server management and more!

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Managed Printing Solutions
Managed Print Solutions

KJL Docs offer the latest print devices and help companies improve their efficiency through document management solutions.

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