Internet-Based Phone Systems for UK Businesses

What Is VOIP & What Does It Stand For?

 
VOIP enables users to make and receive phone calls through the internet, rather than a landline or mobile network. There are several benefits for a business in adopting an internet-based approach, including being notably cheaper.

 
VOIP stands for Voice over Internet Protocol.

• Greatly reduce the cost of a business’s internal and external communications.

• The ability to make calls from anywhere.

• Multiple device integration, including smartphones, desk phones, and laptops.

• Gain access to a powerful telephone system designed for businesses.

• Easy-to-manage call forwarding.

• Easy to make conference calls.

• Taking advantage of advanced configuration options.

Key Features Of Internet-Based Telephony Systems

Call Review Management

Our call recording function is low in cost and simple to use. Recordings are accessible via web browser from our cloud service. Sound files can be streamed online or downloaded.

 
Call Monitoring

Real-time monitoring can dramatically improve call performance, enabling managers to train staff effectively. Depending on setup, managers can listen, whisper, and enter staff calls on any handset.

 
Call Logging

All inbound and outbound calls are logged and enable traffic review by business and extension.

 
Call Screening

Filter calls by destination or use to improve call satisfaction / conversion. Can accommodate millions of numbers in the filtering list.

 
Intercom / Paging

Broadcast real-time messages to groups or extensions. Service is highly customisable and uniquely configured.

How Much Do VOIP Systems Cost?

 
Prices vary dependant on many factors including business requirements and size of the workforce. Please get in touch to discuss your businesses needs today.

 
We currently provide VOIP telephony services to small, medium, and large businesses around the UK, in all kinds of industries.

Managing VOIP Phone Systems

A professional VoIP telephone setup gives businesses the following administrative tools to manage telephone calls.

Incoming Call Rules

Filter incoming calls based on Caller ID and time, using rules to automate transfers.

 
Call Forwarding

Forward calls to another extension or a mobile phone with one click. This feature can be configured to by time / day / date.

 
Call Pickup

Enable users to pick up calls ringing at other extensions. Perfect for general calls.

Call Parking

Put multiple callers into a holding group to be picked up as users become free.

Call Queues

Answer multiple calls simultaneously and distribute to improve customer satisfaction.

 
Authorisation to Reach Extension

Request the caller to provide a password to contact the desired extension.

 
Call Recording

Record as part of satisfaction improvement programs or abuse prevention. Setup can be event driven (employee presses a button) or unconditional (setup by management).

 
Auto Attendant

Voice menus with multiple contexts, options, and actions. Substantially reduce admin costs and increase customer satisfaction.

We will get you setup quickly and easily, supplying everything from the software used for VOIP including:

• Experienced engineers to get you ready to go.

• High-quality headsets to ensure your calls are crystal clear.

• The very best software and hardware from leading telephony providers.

Providing Top-Of-The-Range Internet-Based Phone Systems To Businesses In The UK

We are proud to supply small, medium, and large businesses around England and the UK with reliable, cost-effective, and professional internet-based phone systems and more. Our head office is based in Basildon, Essex, and our team of engineers are dotted around the country, meaning we can provide support and solutions to businesses in the South-East, Central England, and beyond.

 
We currently provide IT support, solutions, and services to companies in the following areas:

• Essex

• Hertfordshire

• London

• The Midlands

• Northamptonshire

• Wales