IT Support Services

Professional IT Support Services

KJL business support helps businesses effectively manage their business IT requirements. This might be overseeing updates to technology, providing effective user support or managing development projects to integrate or customise IT solutions for business. Additionally we also sell support time to act as a backup in case you ever need it or to provide additional user support for staff during critical business periods.

Our bespoke support services have been designed to meet the needs of between 5 to 1000 users of any skill level. Our highly trained and fully qualified engineers have a variety of tools to ensure all support requests are managed professionally .

  • Hardware Management. KJL oversee the full lifecycle of hardware use with our partners (Dell). This includes PC setup, company policies and port security. Purchasing through us ensures not only the best prices and full compatability with all hardware, but also ensures the very best support for your business.
  • On-site Support. Our trained and qualified IT engineers can test and fix the full range of hardware on-site. Our response times are highly competitive and we are flexible to ensure that high priority jobs are seen with the relevant degree of urgency. We also understand the challenges that our customers face and how important IT services are.
  • Remote Support (Endpoint Management). The majority of our requests are managed remotely via secure software. This means users supported by KJL get the fastest fix times. It also ensures that IT systems are properly monitored and any faults are logged and recorded early for diagnosis.
  • IT Administration. We have in-house skills to support all business needs. This includes phones, Windows, specialised software (including CDK Rev 8, Autoline Drive and other Car Dealership Management Systems). We also support all types of servers and backup infrastructure.
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KJL offer an overnight cleanup of Comms Rooms to reduce risk of electrical fires, misconfiguration and make IT auditing and problem solving much easier.

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