Quick Lane Technology Setup - Approved Partner
Quick Lane have partnered with Kevin James Ltd (KJL) to setup new Quick Lane sites. Using this option ensures a cost effective approach from a proven and trusted supplier with a dedicated support team to provide day-to-day assistance.
End-to-End Hardware Setup & Management
KJL offer full setup package for new Quick Lane operations. This begins at purchasing of all required hardware, then secure configuration for security and finally installation – which includes Networking and penetration testing. Each site will be structured in line with best technology practices and designed to be easy to maintain, using hardware purposefully designed to work together and configured to ensure the best uptime, network speeds and, importantly, to reduce hardware faults.
This setup is tried and tested, and designed to produce the best results specifically for automotive environments. The Wi-fi setup is designed to be stable and largely unaffected by interference which can be common in workshop areas, perfect for using diagnostic tools and updating vehicle software.
Managed Service Provider (MSP)
KJL manage the complete range of software and solutions for Quick Lane. This includes Anti-virus, Cloud Backups, Office 365 and Kerridge. We also have our own automotive solutions which are used by some of the largest Ford Dealerships in the UK, including SDIS for Service Department Control and DQMS-Web for Sales Management.
MSP’s are able to offer fast resolution to a wide number of issues. They also offer a single contact for all of the solutions used by the business, meaning there is no need to liaise between different companies to resolve issues which go between systems.
KJL Remote Support Team
The KJL Group Support team are available 6 days a week (if weekend support is required) to manage the whole range of questions and support needs that users may have. This can range from questions about how to use software, right through to logging faults which users may experience and general administration such as password resets or new employees.
The greatest benefit of KJL services is the range and depth of expertise. We have been providing automotive support and working with service departments for over twenty years. We understand their priorities and can get to the heart of the issue far faster than a company which don’t specialise in this area.
Get in Touch
Our Client Support Portal is available to all of our Support Customers via their desktop. Just clicking an icon on their machine they are able to register any issue and it will automatically join our support queue to be resolved as soon as possible. Any changes or updates will be sent automatically to the Users email inbox.
Customers can log support requests via email at email@example.com. Emails are tracked and tasks assigned priority in the same way as the User portal. Please Note: during busy periods it may take longer for a ticket to be assigned to an engineer if logged by email as opposed to through the support portal.
The KJL instant response team are available by phone Monday to Friday, from 07:30 to 18:00 and 08:30 to 13:00 on Saturday, offering over the phone assistance covering a range of user and technical issues. Please Note: During especially busy periods we may be unavailable by phone.
Why Choose KJL Support?
The Right Kind of Hardware Management
KJL don’t put in budget solutions that will break in six months or be impossible to support – we put in the right systems that will keep business moving and empower our customers. As part of our commitment to this ideal, we have companies we have worked with for decades and whose hardware we trust, including Dell, Zyxel, Merlin and Smoothwall.
Friendly On-Site Support
Our trained and qualified IT engineers are always kind and attentive. We know that sometimes technology can cause undue stress and that our job is to relieve that burden from business. Our response times are highly competitive and we are flexible to ensure that high priority jobs are seen with the relevant degree of urgency.
Rapid Resolutions (Remote Support)
The majority of our requests are managed quickly and easily for our customers. Our advanced ticket logging and remote management solution which allows us to log in to PC’s and resolve issues in minutes, not hours. This commitment to resolution is well earned and strongly appreciated by our customers who find that often their work is not interrupted during IT Management.
Structured IT Systems Administration
Our professional support team are 100% dedicated to providing the best support that money can buy. That means working within a clearly structured approach to effectively support business needs. This includes phones, printers, software and all other technological hardware. We provide this structured approach so that if anything goes wrong we can solve the problem rapidly for our customers.